Your cart

terms and conditions


Please read these terms and conditions very carefully before placing any orders on www.studiococonut.com. By placing an order, the Buyer accepts these terms and conditions. Studio coconut reserves the right to update, change or replace any part of these terms and conditions any time. Any changes in the terms and conditions will apply only on orders placed on or after the date of amendment. It is the Buyer’s responsibility to check this page before placing an order. By agreeing to these terms and conditions the Buyer represents that he/she attained the age of majority.

 

1. SELLER 

The website www.studiococonut.com is operated by ‘Studio Coconut’, Kesseldallaan 89 B401, 3010 Kessel-lo, Belgium. Studio coconut (‘Seller’, ‘We’ or 'us') is registered at the Belgian ‘Kruispuntbank van Ondernemingen’ (KBO) under business registration number 0568.818.490 and VAT number BE0568.818.490.

 

2. APPLICABILITY

Every order implies the agreement of the Buyer of these terms and conditions, which in their totality form part of the agreement with the Seller, to the exclusion of all other general or specific terms and conditions on the side of the Buyer unless otherwise explicitly agreed in writing.

 

3. OFFERS AND ACCEPTANCE OF ORDERS

All our offers are non-binding. We are only bound by an order once it has been confirmed in writing or once it has begun to be processed. Information related to products and prices, as well as the detailed order information, is compiled and distributed subject of changes and corrections.

 

4. DELIVERY

Products are delivered wherever possible within the timeframe indicated during the individual order confirmation. Incorrect delivery addresses are the responsibility of the Buyer and may result in additional costs.

Unless otherwise stipulated, our prices do not include transportation and delivery of the goods to the Buyer. The costs for transportation and delivery are indicated separately. The stated delivery times are not binding but are provided merely as an indication. Delays in delivery do not constitute grounds for determination of the agreement or for the payment of damages to the Buyer, except in the case of deliberate delay.

We reserve the right to carry out partial deliveries.

In the event of non-delivery of the goods, any amount paid by the Buyer will be reimbursed without interest or other compensation.

 

5. RIGHT OF OWNERSHIP

All delivered goods remain the property of the Seller until payment has been made, including all costs and taxes, interest and fees. In case of non-payment, we have the right to reclaim the goods by operation of law at the Buyer’s expense.

 

6. COMPLAINTS

In order to be admissible, complaints and any visible damage and/or quality defects of an article or other failure in the delivery, must reach us within 8 days after the delivery of the goods. Acceptance of the goods by the Buyer covers every possible fault or non-conformity observable at that time.

 

7. WARRANTY

Our warranty is limited to the warranty for hidden faults and the warranty in the case of consumer purchases, as stipulated in the Civil Code.

We may only be held liable for damage in the event of deliberate act or gross negligence. We are not liable for any indirect damages whatsoever which may have been incurred by the Buyer.

 

8. RIGHT OF RENUNCIATION

We think our customers should be totally satisfied with all our Studio Coconut products. If for any reason the Buyer is unsatisfied with the delivered products, the Buyer must let us know in writing, stating the order number, by e-mail at info@studiococonut.com or by mail to:

Studio Coconut

Kesseldallaan 89 B401

3010 Kessel-lo

Belgium

The Buyer has the right to cancel the purchase without penalty and without giving any reason, within fourteen calendar days from the day following the delivery.

If the Buyer wants to use this right, he/she is required to return all goods in original condition and packaging at his/her own risk and expense to Studio Coconut, Kesseldallaan 89 bus401, 3010 Kessel-lo, Belgium. Upon receipt of the returned item, we will refund the amount paid by you (excluding shipping) back to your account, within fourteen days after receiving the goods.

If the products are not in accordance with the terms of the withdrawal, the amount will not be refunded. If you want another product instead, you must pay the shipping thereof. Goods that are designed specifically for you, are not returnable. In this case you cannot rely on the right of renunciation.

 

9. FORCE MAJEURE

The Seller is not responsible for delays in the execution or the non-execution of its commitments arising as a result of events outside its normal control, including production interruptions, difficulties in acquiring or shortages of raw materials, work force, energy or transport delays in transport, strikes, work interruptions or other collective labour disputes, whether or not they are directly related to ourselves or our suppliers, even if these events are foreseeable.

 

10. PRICES

The prices of the Studio Coconut items are in Euro’s and include value added tax. Shipping costs and custom duties are not included in the price. Shipping charges are clearly stated separately. More information concering the shipping costs can be found on the FAQ page. International shipments outside the European Union could have some duties and taxes once the shipment reaches the delivery country. Studio Coconut is not responsible for any fees or tariffs.

The price and/or offer of an order is always the one which applies at the moment of ordering. Studio Coconut retains the right to change and amend product pricing and information. If shortly after purchase a product appears to be reduced in price, no claim can be made for repayment of the price difference.

 

11. PAYMENT

Our store is hosted on Shopify inc. They provide us with the online e-commerce platform that allows us to sell our products and services.

For settlement of online payments we cooperate with Paypal and Mollie, using iDEAL via Mollie and Bancontact/Mister Cash via Mollie.

We do not have access to the confidential details of payment of our customers. Our payment method is secure. This security system guarantees confidentiality and holder authenticity and prevents unauthorized third parties from gaining access to the Buyer’s information.

Payment can only be made by authorized credit or debit cards. The authorized cards are mentioned on our website. The Buyer will need to provide the details of the card when he/she places his/her order.

Payment by bank transfer is also a possibility. After the Buyer has placed his/her order, the Seller will send an e-mail to the Buyer with all the payment data. He will then have 10 days to transfer the amount to Studio Coconut by bank transfer, mentioning the order number. As soon as Studio Coconut has received the payment, the Seller will get the package ready and send it within 1 day of receiving the payment. If Studio Coconut has not received the payment after 10 days, the Seller will send the Buyer a reminder by email. If the Seller does not receive a response to this within 3 days, the Seller will return the items to sales and cancel the Buyer’s order.

The account number of Studio Coconut is IBAN: BE75 7310 3870 0951 and BIC: KREDBEBB. The Buyer will also find these on the order confirmation.

 

12. PRIVACY

Ordering at Studio Coconut requires the Buyer to give the Seller his/her customer data. All personal data provided will be treated with the utmost care and security. Studio Coconut will not give the customer’s personal information to third parties, except when the information is required for the delivery of the order.

When making an order, Studio Coconut requires the Buyer’s name, invoice and delivery addresss and payment details, so that the order can be processed. The payment details will only be used to conclude the payment process.

Records of visits are kept for statistical purposes. Information concerning the amount of visitors and visitor frequency to the Seller’s website will be used for internal research and website development. However, this general information is anonymous and cannot be traced back to the individual visitor. The Buyer has the right to request such information or to modify at any time, by contacting us at info@studiococonut.com or by mailing us at:

Studio Coconut

Kesseldallaan 89 B401
BE 3010 Kessel-lo

Belgium

For more information, the Buyer is invited to consult the public register held by the Privacy Protection Commission in Brussels, Belgium.

 

13. SEVERABILITY

If any article of these terms and conditions is declared void, this invalidity shall not affect the validity of the remaining provisions.

 

14. GOVERNING LAW

All agreements concluded with the Seller are governed by Belgian Law. The Belgian courts have exclusive jurisdiction.

 

15. COPYRIGHT 

All information on Studio Coconut’s website is protected by copyright. It is illegal to copy, use or distribute any information from Studio Coconut’s website without first acquiring written permission. Visitors and users of Studio Coconut’ website may not claim any rights pertaining to the information on the website. None of the text, graphics, logos, images, audio clips, video clips from Studio Coconut’s website may be partially or wholly copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes. The images may not be used for purposes that may seem offensive to Studio Coconut or pictured person. Any persons appearing on the images and material has given Studio Coconut their consent to have their picture used for advertisement and other commercial purposes.

 

16. ACCEPTANCE OF GENERAL TERMS AND CONDITIONS

All website users are required to be aware of, and to agree with, all of the above General Terms and Cconditions. By placing an order with Studio Coconut, the customer automatically agrees to all of our General Terms and Conditions.

 

17. CONTACT INFORMATION

Questions about the terms and conditions should be sent to us at info@studiococonut.com.


Back to the top